"We are glad that we have this opportunity to let you know how very fortunate we feel to have Lu Ann as Gene’s caregiver. She is cooperative, reliable, flexible, helpful and considerate. And, most importantly, she has a great sense of humor. She comes up with all kinds of creative problem-solving ideas. We think she is special, because with her, we are not just a job, we are people she deeply cares about. When she is here and notices we are having some difficulties, she will call on her days off to check up."