Privacy Policy

Your right to privacy while using the Internet is very important to BrightStar Franchising, LLC and BrightStar Senior Living Franchising, LLC (collectively, “BrightStar”). BrightStar is committed to helping you maintain control over your personal data while fostering the growth of a more interactive, engaging, and personalized experience. We respect your right to control how much information you provide about yourself. The following Privacy Policy (“Policy”) describes how we collect, protect and use information we receive from visitors to our web site (“Site”). This Privacy Policy applies only to information collected through this Site and not to information collected offline. This Policy is effective as of July 17, 2019.

1. What Personally Identifiable Information of Is Collected

We do not collect personally identifiable information on our Site unless you voluntarily provide information about yourself via an electronic mail message or by filling out one of our online forms. By “personal information,” we mean data that is unique to an individual, such as a name, address or telephone number. For example, if you send us an email or send us your phone number, we may use the information you provide to follow up via telephone or email. The information you provide will be kept confidential and will be used only to support your continued relationship with BrightStar Care. No software or hardware techniques are employed to capture a visitor’s email address or other personally identifiable information. As is the case with many web sites, our Site uses a technology called “cookies”, which are small data files that are downloaded onto your computer. The use of cookies is standard on the Internet, and allows us to tailor your visits to our Site to your individual preferences or redirect you to our site through online advertising. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of targeted advertising. Our hosting company may collect anonymous, aggregate information or statistics related to Site usage. These statistics indicate the total number of hits, the total number of page hits, the number of kilobytes transferred from our Site, and the IP address of the visitor. Email addresses and other personally identifiable information are not available to us.

2. How the Information You Provide Is Used

Should you send us your comments or questions via email to any email address provided on our Site, we will only share your communications with our employees most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or archive it. We will only disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (a) comply with the law or with legal process; (b) protect and defend our rights and property; (c) protect against misuse or unauthorized use of the Site; or (d) protect the personal safety or property of our users or the public. We do not sell, rent or otherwise disclose our mailing lists or other personally identifiable information you may provide without your consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text STOP to cancel text messaging at any time.

3. Security of Information Sent to Us

Please note that, unless we expressly advise you otherwise, the email functionality on our Site does not provide a means for completely secure and private communications between us. Like all unencrypted Internet email communications, your email may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider to be confidential. While we strive to protect your personal information, BrightStar Care cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use our commercially reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout our Site.

4. Disclosure of Customer Information Through Business Transfers

As we continue to develop our business, we may buy, merge or partner with other companies or businesses, and in so doing, acquire customer information. In such transactions, user information may be among the transferred assets. Similarly, in the unlikely event that a portion or substantially all of BrightStar Care assets are sold or transferred to a third party, the information you have voluntarily provided to us, including your email address, would likely be one of the transferred business assets.

5. Privacy Policies of Web Sites Not Under Our Control

For your convenience, this Site may provide links to various web sites that we do not control. When you click on one of these links, you will be transferred out of our Site and connected to the web site of the organization or company that you selected. We are not responsible for the nature, quality or accuracy of the content or opinions expressed in such web sites, and such web sites are not investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked web site on this Site does not imply or express an approval or endorsement of the linked web site by us, or of any of the content, opinions, products or services provided on these web sites. Even if an affiliation exists between our Site and a third-party web site, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a web site that is linked to from our Site, we encourage you to consult that web site’s privacy policy before providing any personal information and whenever interacting with any web site.

6. Access and Correction

You have a right to know about the personal information that BrightStar has collected as described above, including the right to correct, amend or delete the information that BrightStar has on file if it is incorrect. You also may change the status of whether you wish to receive BrightStar alerts, newsletters and communications at any time. If at any time you wish to exercise these rights, feel free to contact us at franchise@brightstarcare.com or by phone.

7. Modifications to This Privacy Policy and Site

By using this Site, you signify your agreement to the terms of our Policy. If you do not agree with the terms of this Policy, please do not disclose any personal information through this Site. Please bear in mind that we may change the content or design of our Site, and consequently, this Policy at any time in the future. Notice of any revisions will be posted to this page, so please revisit this page from time to time to ensure that you are aware of any changes to it. You are responsible for reviewing this Policy periodically, and your continued use of our Site following any modifications to this Policy will be conclusively deemed acceptance of any changes.

8. Governing Law

This Policy and the use of this Site are governed by Illinois law. Any claim related to the Site or this Policy shall be brought in a federal or state court in Illinois, within one (1) year after the claim arises. Users of this Site consent to the jurisdiction and venue of such court as the most convenient and appropriate for the resolution of disputes concerning this Policy.

BrightStar Care welcomes comments and questions about this Policy and about our Site. Any comments or questions regarding this Policy or this Site may be directed to our webmasters at info@brightstarcare.com. You may also call us at BrightStar or send a letter to:

Click here to view your California Privacy Policy Rights

BrightStar Care
2275 Half Day Road,
Suite 210
Bannockburn, IL 60015
PH: 847-782-8282
FX: 847-693-2048

Thank you for your interest in BrightStar. We hope your visit to our Site is pleasant and productive.